This policy sets out how SlotLounge Casino collects, uses, stores and protects the personal data of people who visit the site or hold an account. Processing follows the General Data Protection Regulation and Dutch data protection law, including the obligations that apply to licensed gambling operators.
By using the site you confirm that you have read this policy. Questions about any part of it can be sent to the contact address given at the end.
Information We Collect
Account data includes your full name, date of birth, residential address, email address, telephone number and the payment details used for deposits in euros. This information is provided by you during registration and kept current through your profile.
Technical data is recorded automatically when you open the site: IP address, browser type and version, operating system, pages visited, session length and the page that referred you. Cookies and similar technologies collect this information.
Identity documents are requested where the law requires them, such as a passport, driving licence or proof of address. These obligations follow from the Wet op de kansspelen and anti money laundering legislation.
How Your Data Is Used
Personal data is used to open and manage your account, process payments, confirm your identity and answer support requests. Without it, an account cannot be operated legally.
Regulatory duties account for a large part of the processing. That covers Know Your Customer checks, monitoring for suspicious transactions, Cruks verification, deposit limits and other player protection measures required by the Kansspelautoriteit.
Marketing messages are sent only with your consent, and that consent can be withdrawn at any time through the unsubscribe link or a message to support@slotlounge.com. Withdrawal does not affect the lawfulness of anything processed before it.
Legal Grounds
Processing rests on several grounds: performance of the contract between you and the operator, compliance with legal obligations under gambling and anti money laundering rules, legitimate interests such as fraud prevention, and consent for direct marketing.
Where consent is the basis, refusing it costs you nothing beyond the messages themselves. The account continues to work normally.
Cookies
Cookies keep the site working, store your preferences and measure how pages are used. Functional cookies cannot be switched off without breaking basic features such as staying logged in.
Analytical and marketing cookies are set only after you agree, and the choice can be changed at any time in the cookie settings.
Sharing Your Data
Personal data is never sold. It is shared with the service providers needed to run the site: payment processors, identity verification services, fraud prevention agencies and IT suppliers, each bound by contract to protect it.
Data is also shared with supervisory authorities and law enforcement where the law requires it, including reports to the Financial Intelligence Unit Nederland and information provided to the Kansspelautoriteit.
Transfers Outside the EEA
Some suppliers process data outside the European Economic Area. Transfers take place only under safeguards such as an adequacy decision of the European Commission or standard contractual clauses.
Copies of the safeguards applied to a specific transfer are provided on request through the contact address below.
How Long Data Is Kept
Account data is kept while the account is open and afterwards for as long as the law requires. Records connected to gambling regulation and anti money laundering are generally retained for at least five years after the account closes.
Data no longer needed for any of these purposes is deleted or anonymised. Retention periods for individual categories are explained on request.
Your Rights
European data protection law gives you the following rights over your data:
- Access to the data held about you and information on how it is processed.
- Correction of anything inaccurate or incomplete.
- Erasure, where no legal obligation requires the data to be kept.
- Restriction of processing while a dispute over accuracy or lawfulness is resolved.
- Objection to processing based on legitimate interests, including profiling.
- Portability, meaning a copy of your data in a structured machine readable format.
Requests sent to support@slotlounge.com are answered within one month. If the answer does not satisfy you, a complaint can be filed with the Autoriteit Persoonsgegevens, the Dutch supervisory authority.
Security
Technical and organisational measures protect your data against unauthorised access, loss and disclosure. These include encryption in transit, restricted access to account systems and regular security reviews.
No transmission over the internet is entirely secure, which is why your own password hygiene matters. Use a unique password and change it immediately if you suspect it has been exposed.
Changes to This Policy
The policy is updated when practices or legal requirements change. Significant changes are announced by email or through a notice on the site before they take effect.
The version shown here is the one that applies to you. Earlier versions are provided on request.
Contact
Questions about this policy, or requests concerning your rights, go to our data protection team at support@slotlounge.com.
Formal requests should include enough detail to identify your account, since we cannot disclose personal data without confirming who is asking for it.